Genuine Accessories
All original products purchased from Talkback Comms have a 12 months warranty with a
manufacturer or our self. All goods will be credited if they are within 30 days of purchase and
proven to be faulty under the terms of the manufactures warranty. If we find on inspection that
the faults are not covered by the standard warranty or out of 30 days we will be unable to credit
the item. In this event the item(s) in question should be returned to an authorised service centre
for repair or exchanged
Phone Return Policy
ANY ERRORS, MISSING ITEMS OR PROBLEMS WITH YOUR ORDER YOU MUST INFORM US WITHIN 3 DAYS OF RECEIPT OF THE DELIVERY.
1. We offer a 14 day returns policy on handsets and accessories.
2. Refunds will be in full if goods are returned.
3. Please ensure that all returns are securely wrapped and packaged.
4. We recommend using a posting method that provides proof of delivery and can compensate for lost or damaged goods for higher value items.
5. We cannot be held responsible for any units that have been damaged in transit.
6. Goods found to be tampered with by the customer will not be replaced, but will be returned at the customer's expense.
7. Used earpieces and Bluetooth headsets will not be accepted due to hygiene reasons.
8. Goods outside the 14 day period are covered by a full 12 months manufacturers warranty, all goods returned after the 14 day period will be sent for repair under the terms of the warranty. This may take up to 5 weeks (Maximum time scale). .
9. Replacement or alternative items will be processed as promptly as possible, but please be aware that it may take up to 9 working days to issue the item. If an item is out of stock, it will then become a priority back order to be shipped once stock is available.
10. Refunds by credit card are made to the same credit card that was used for the original purchase. Please be aware that it may take up to 14 days for your card to be refunded.
Our returns address:
Talkback Comms
Kestrel Court
Harbour Road
Portishead
Bristol
BS20 7AN
All returns should be in as new condition with screen and keypad protective film intact (where applicable).The handset must be returned packaged in the original undamaged box including the box inners as well as the phones accessories and literature that came with the phone Talkback Comms cannot be held responsible for any numbers or data lost.Your return will be rendered void or will attract an administrative charge as detailed in the charges section below if:
•Changes to manufacturers settings have been made
•Deleting pre-installed manufacturers content such as games
•Evidence of the phone being opened or attempts to tamper with fixing screws/clips
•The phone or memory card contains personal data such as photos, contacts or any other downloaded content such as ringtones, games etc.
•The phone is protected by the non default pin code
•Seal of included licensed software has been opened
Charges
The following handling charges are applicable in instances where:
Removal of personal data £25.00
Cosmetic damaged handsets (i.e. scuffs, minor scratches etc.) £50.00
Damaged/missing handset box £20.00
Missing handset manual £14.50
Missing manufacturers/personal hands free kit £19.50
Missing leather case, in-car charger, battery, mains charger, CDROM software , data cable etc. £19.50 each
Missing free purchase bundle Retail price (as on your invoice)
In instances whereby Personal Data cannot be removed from the handset using the manufactureres reset funcstions or the seal of the included licenced software has been broken, your handset will be returned to you.
Phone Return Conditions
All returns should be as new condition with screen and keypad protective film intact (where applicable).
The handset must be returned packaged in the original undamaged box including the box inners as well as the phones accessories and literature that came with the phone.
All photos, contacts and any other personal information be deleted off phones before returning them for refund/exchange.
Your return will be rendered void and we will be unable to cancel your order if:
Changes to manufacturers settings have been made
Deleting pre-installed manufacturers content such as games
Evidence of the phone being opened or attempts to tamper with fixing screws/clips.
We do not pay for return carriage costs.
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